Terms And Conditions
General Terms And Conditions
The games on this website are operated by Cassava Enterprises (Gibraltar) Limited
When you use this website, open an account and play games you enter into a legally binding contract with the Company as it operates this website and the games on it. This legally binding contract is subject to the terms and conditions set out below, the privacy policy and the game rules displayed on this website from time to time (the "Terms and Conditions").
By playing at Costa Bingo ("Bingo"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
Bingo is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You cannot play under any circumstances if you are not at least eighteen years of age.
Participation in the activities and games of Bingo (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or Bingo to be offensive, objectionable, unfair, or indecent.
You are only permitted to enter Bingo for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Bingo or the Web site is strictly prohibited.
Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies.
The management of Bingo reserves the right to withhold payment to any player pending verification of the player's identity.
Free Bingo Terms
Whilst we describe the free bingo games promoted as "free" we do require you to register with us and to be responsible for the associated cost of using the Internet when participating.
We use the words "free bingo" in the sense that you do not need to deposit money with us to purchase a bingo card and participate.
If you win in one of our free rooms you may redeem your winnings for cash by providing us with your debit/credit card details, provided you have a minimum amount of £30 in your account and have previously funded your account with a cash deposit of at least £5. The minimum £5 cash deposit can then be withdrawn along with any cash prize.
To help us combat fraud you must comply with our minimum withdrawal requirements before withdrawing any cash prize. If you have to make a cash deposit to meet these requirements you can then withdraw this cash deposit with your cash prize.
It takes up to 8 working days to process a withdrawal. We process all withdrawal transactions 2 working days after your request. Your bank or credit card company may take up to 6 working days from then to complete the process.
200% First Deposit Bonus Terms
When you open an account at Sing Bingo and make your first deposit, you can receive 200% in free bonus cash. The minimum deposit required to receive this bonus is £10 and the maximum deposit required is £100. This means that if you deposit £10, we will credit your account with a £20 bonus; deposit £100 and we credit your account with a £200 bonus.
Only one 200% deposit bonus will be issued per customer - multiple accounts will not qualify for additional bonuses. This bonus cannot be used to withdraw cash but must be used to purchase bingo tickets.
50% Regular Deposit Bonus Terms & Conditions
After making your first deposit, you qualify for our regular deposit bonuses when you make any subsequent deposits. The minimum deposit required to receive this bonus is £10 and the maximum deposit is £100. A regular deposit (i.e. a second or subsequent deposit) of £10 will therefore receive a £5 bonus; deposit £100 and we will credit your account with a £50 bonus.
The bonus cannot be withdrawn as cash, but must be used to purchase bingo tickets.
Any withdrawals of non-bonus funds must be for a minimum of £30. If you withdraw any of your deposit before you have wagered 4 time the amount of the deposit + bonus, you will forfeit your bonus from that deposit.
This means that you will need to wager £120 before you can cash out any of your £20 deposit without forfeiting your 50% bonus (in this example, £10) from that deposit.
Refer A Friend Terms & Conditions
Before completing the 'Refer a Friend' application and clicking the "Submit" button you must ensure that all of the friends whose names and email addresses you are supplying have consented to receive a referral email and are 18 years of age or over (or such other higher minimum legal age in the jurisdiction in which they live), and that it is legal for them to participate in the games offered at Costa Bingo in the jurisdiction in which they live. See our General Terms and Conditions for further details of where these jurisdictions are.
The Bonus Points awarded under the 'Refer a Friend' Scheme can only be used for the purchase of bingo cards and cannot be cashed at anytime.
You may cash out winnings generated from your play with a Bonus Points at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.
Bonus Points are only awarded when a referred friend registers with Costa Bingo and deposits and wagers £5 or more on bingo. The award is 10000 (ten thousand) Costa Points (LINK TO COSTA POINTS PAGE) per qualifying referred friend.
A person can only be referred once and the person referred cannot have an existing or previous account with us.
These terms and conditions are subject to and additional to the General Terms and Conditions.
Game Terms and Conditions
A new game is played every 3 to 5 minutes.
A new ball is called every 3 seconds.
There is a 1 card minimum purchase per game, and a maximum purchase of 24 cards per game.
Bingo is played in "Autoplay" mode, whereby players will always be notified of a winning bingo card.
The purchase of all cards is final.
In the case of there being more than one winning card, the prize will be split equally amongst the number of winners.
1TG and 2TG Games
"1TG players" are defined as all players who have "1 to go" on their card at the time when bingo is called. Similarly, "2TG players" are defined as all players who have "2 to go" on their card at such time.
Some games may be defined as a "1TG"/"2TG" game, i.e. a game in which "1TG players" and/or "2TG players" will also win a prize.
Both 75-ball and 90-ball games may be defined as "1TG" games.
In a 75-ball game - "1TG" and "2TG" players are the 2nd place winners and the 3rd place winners respectively of the bingo game.
In a 90-ball game - "1TG" and "2TG" players are the 2nd place winners and the 3rd place winners respectively of the "Full House" sub-game.
"1TG players" and "2TG players" will win a different prize than the 1st place bingo winner; such prize can be any of the following at the Company's sole discretion.
- Funds: A specific percentage of the game's jackpot or a fixed amount that is either:
a. Divided between all "1TG"/"2TG" winners (one win for each "1TG" player, regardless of the number of "1TG" cards that the player holds).
b. Divided between all "1TG"/"2TG" tickets (one win for each "1TG" card).
c. For each "1TG"/"2TG" winner - the house will only know the amount of money that is going to be given to players when the game begins.
d. Funds can be given as real money, bonus money or loyalty points.
a. Divided between all "1TG"/"2TG" winners (one win for each "1TG" player, regardless of the number of "1TG" cards that the player holds).
b. Divided between all "1TG"/"2TG" tickets (one win for each "1TG" card).
c. For each "1TG"/"2TG" winner - the house will only know the amount of money that is going to be given to players when the game begins.
Instant Win Game Disputes
If you feel that a game has played out unfairly then you must contact our Customer Support team with the Game ID and a screenshot of the game as it finished for us to assist you.
IMPORTANT NOTE: The outcome of every game played at Costa Bingo, instant win, slots and scratchcards is determined by a random number generator. The window in which you play the game displays a graphical representation of that outcome. In an instance where the flash game display fails to show any result, the game will still have been completed on our servers. In the event of a loss the stake will still be deducted from your account and in the event of a win the winnings will still be credited to your account.
Account Cancelation
The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation will be credited to your credit card and/or sent to you by check. However, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Bingo account in any of the following circumstances:
- If you have more than one active account for Bingo;
- If the name on your Bingo account does not match the name on the credit card(s) used to make purchases on your Bingo account;
- If you participate in a Bingo promotion and cashout before fulfilling the requirements of that particular promotion;
- If you provide incorrect or misleading registration information;
- If you are not of legal age;
- If you reside in a jurisdiction where participation in the Game is prohibited by law;
- If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Bingo account;
- If you have not played Bingo on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
- If you have "charged back" any of the purchases made with your credit card on your Bingo account;
- If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat Bingo; OR
- If the Company should become aware that you have played at any other on-line Bingo under any of the circumstances set out above.
The Company reserves the right to close Bingo accounts registered from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for the inconvenience caused. The countries are:
Albania, Armenia, Azerbaijan, Belarus, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Herzegovina, Hungary, Indonesia, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, Turkey, Ukraine and Yugoslavia.
Persons located in the United States of America, Israel, Turkey and Mauritius are prohibited from opening an account with Costa Bingo, and therefore residents of these countries are restricted from making any deposits or use of the Services provided by the Company. The Company reserves the right to amend the list of countries from which it will not accept users of the Service at its discretion.
By accepting any prize and/or winnings from the Company, promotion winners consent to the use of their full name, the city in which they live, photographs of them and to also provide commentary about winning the prize/tournament for advertising and promotional purposes without additional compensation except where prohibited by law.
For non cash prizes, we will make all reasonable attempts to contact the Winner using his/her account contact details. However, if these attempts prove unsuccessful after 30 days of the end of the game, we reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.
If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Bingo software and the Bingo's server software, the result showing on the Bingo's server software shall be the official and governing result of the Game.
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.
The Company reserves the right, in its sole discretion and without notice to you, to add new activities or games to Bingo or to discontinue any activity or game of Bingo at any time.
If you do not log onto your Bingo account for a period of 180 days, any balance in your account will be forfeited to the Company.
You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the Games.
You are solely responsible for any purchases and/or losses that may occur on your account.
The Company shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter Bingo because of anything other than the Company's error.
The Company shall not be liable for computer or Internet malfunctions or attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.
If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicise your actions together with your identity and e-mail address, as well as to circulate this information to other Bingo and gaming companies, banks, credit card companies, and appropriate agencies.
You agree that, in the event that the Software or Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person's misuse of the Sites or its contents or any error or omission in content or any other factors beyond our control:
a. the Company, its Affiliates and its third party licensors will not be responsible for any loss, including loss of winnings, that may result; and
b. if any such errors result in an increase in winnings owed or paid to you, you shall not be entitled to the winnings falling within such increase. You shall immediately inform the Company of the error and shall repay any winnings credited to your account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from your account or set off such amount against any money owed to you by the Company.
You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of Bingo's server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
Costa Bingo' is the trade name of the Company, and you obtain no rights to such term, nor any other terms, graphics, text, concepts or methodologies, by using the Web site and the material contained therein.
Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
We recommend that customers print out all transaction data, rules of the game and payment methods and keep them in an easily accessible place.
We do not charge our players any fees for making a deposit at CostaBingo.com. Please check with your bank if a fee is incurred.
The minimum deposit amount at Costa Bingo is £5.00
The minimum withdrawal amount at Costa Bingo is £30.00.
Prior to a first withdrawal, a minimum of £20.00 must be deposited and wagered once or more, to qualify for a withdrawal.
The maximum single win for non funded players on all games is £100. If the win is more than £100, the player will be entitled to £100 and the remainder will become void.
The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Bingo management and put into immediate effect. Such procedural changes will only be in response to the interests and security of Bingo or the players.
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing Bingo.
Please note that a separate Terms and Conditions exists for the claiming of promotional offers.
GBP is used as a base currency for promotions however if you are registered to play in USD or in EUR, then you will be paid out in your registered currency.
