You'll probably find most of your questions answered in our FAQ section below. We have tried to cover everything from getting started, purchasing your bingo cards to withdrawing your winnings!
How do I register?
Registering with Costa Bingo is easy! Simply click on the Join Us tab on the homepage and fill in the registration form. It only takes a minute or two and all questions are straight forward. You don't even have to register a card!
Do I have to download lots of software?
No way! As soon as you've registered you can join in on the action straight away. Just make sure you have flash player 8.0 or above to run the game software.
Do I need to make a deposit to get started?
You can start playing FREE bingo straight away no deposit required. If you wish to play any of our 5p, 10p or guaranteed jackpot games then you will need to make a deposit.
How do I login?
At the top left hand side of the homepage there is a member login box where you can enter your username and password which will log instantly into your account. You must be logged in to play any games or make any banking transactions.
I have forgotten my username or password, what should I do?
Not to worry, simply click on forgot username/password in the member login box and we'll send you your details to your email address you provided.
What deposit methods are accepted?
We accept a wide range of deposit methods including credit/debit cards, wire transfer, switch/solo cards and Neteller accounts.
How do I deposit money?
Depositing is simple! From the My Account page or the member login box, click on the Deposit Funds to open the Aquapay Cashire. Then simply click on the deposit method most suitable for you and follow the simple instructions.
What is the minimum amount I can deposit?
You can make a deposit as little as £5 into your Costa account and with that you will receive our generous welcome bonus. The minimum deposit to receive the bonus funds is £5 and the maximum deposit that qualifies is £20.
How do I withdraw my winnings?
You can request a withdraw at any time by clicking the Withdraw Funds button under the Banking heading from the My Accounts page. Your withdrawal request will be processed after 48 hours. You can also cancel a withdrawal request at any time within that 48 hour period.
How will my transactions appear on my bank/card statement?
Your deposits and withdraws will be listed as Aquapay Transactions.
What are Costa Points?
Costa Points are rewarded every time you purchase a 10p or 25p bingo card, win chat games or refer your friends to us. Redeem your points for cash to play even more Costa Bingo. 1000 Costa Points is equal to £1. You can see how many Costa Points you have earned in the My Accounts page.
How do I redeem my Costa Points?
From the My Accounts page, click on Redeem My Costa Points under the Bingo Points heading and set the amount of points you wish to redeem into cash. The minimum is 1000.
What deposit bonuses do I receive?
We'll match your first deposit with a first deposit bonus offer. The bonus will be automatically applied to your first deposit. The minimum deposit is £5 and the maximum deposit that qualifies for the bonus is £20. For every subsequent deposit made we'll automatically apply a 50% bonus, up to £50.
How do I purchase a card?
Simply select a room you wish to play in and choose either 75/90 ball bingo. You can select your cards one by one or you can automatically select a strip. You can select up to 96 cards in some of the rooms!
What happens if I have purchased my cards and I am disconnected from the game?
If you happened to have purchased a winning card for that game, you will win regardless of the connection status and the winnings will automatically be added to your account. If you do get disconnected, for whatever reason, you can always check your transactions from the My Account page.
Why doesn't chat sometimes work?
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send messages to your computer.
Bingo Lingo is often used in our chat room, please look at our bingo lingo infographic to learn more about how to use these terms during chat.
Can I pre-purchase cards?
Yes! Cards can be purchased up to one month in advance for our guaranteed jackpots. Once you have bought your cards they will be stored until the game is played.
Can I keep my card numbers from game to game?
Unfortunately not. To keep things fair, all cards are randomly generated at the time you request them. If you do not like the numbers of your issued cards, you can click on Get New Cards to get a better batch.
Is it legal to play online bingo at Costa Bingo?
Costa Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to strict legal regulations on fair play and prize payouts. We only accept players from regions where it is legal to participate in online gaming. We do not accept players from the US.
Are all my personal details safe?
Absolutely, no compromises. We take our players' security very seriously, using the latest encryption technologies to ensure that your banking and personal details are completely protected. This means that before any sensitive data is sent over the internet, it is encrypted so that no third party can ever gain access to your confidential details.
Will you pass my details on to any third parties?
Absolutely not. Costa Bingo does not pass your details on to any third parties.
Can I be sure all the games are fair?
Costa Bingo is fully licensed to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar) and we adhere to strict legal regulations on fair gaming and prize payouts. We use the very best tried and tested technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.
How do I know the bingo games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Costa Bingo.
During our bingo games, Bingo Lingo is often used during chat. Please consult our Bingo Lingo graphic to learn about how to use Bingo Lingo - its great fun!